Terms and Conditions

Terms and Conditions

1- CANCELLATION :

Cancellations received will be subject to the following forfeit of tour cost:
32-48 days 60% of tour cost
0-28 days 100% of tour cost
Cancellation fees are based on the date your written notification is received at Engagi Safaris Ltd by email.

2- UGANDA GORILLA PERMIT CANCELLATION:

Gorilla Permits cannot be guaranteed until we receive a deposit of US$500 per permit & this is separate from the main tour deposit.

Cancellations received
More than 90 days before the tracking date 25% cancellation fee
46 to 90 days before the tracking date 50% cancellation fee
9 to 45 days before the tracking date 75% cancellation fee
0 to 8 days before the tracking date 100% cancellation fee
Percentages are based on the full current permit price.

3- RWANDA GORILLA PERMIT CANCELLATION :

Gorilla Permits cannot be guaranteed until we receive a deposit of US$500 per permit & this is separate from the main tour deposit

Cancellations received
More than 46 days before the tracking date 50% cancellation fee
0 to 45 days before the tracking date 100% cancellation fee
Percentages are based on the full current permit price.

4- UGANDA CHIMP PERMIT CANCELLATION:

Chimpanzee Tracking Permits cannot be guaranteed until we receive a deposit of US$150 per permit & this is separate from the main tour deposit

Cancellations received
More than 46 days before the tracking date 50% cancellation fee
31 to 45 days before the tracking date 75% cancellation fee
0 to 30 days before the tracking date 100% cancellation fee
Percentages are based on the full current permit price.

5- CLAIMS AND REFUNDS:

Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see below our Limits of Responsibility. For verifiable claims to be considered, they must be received in writing within 28 days of the termination of the tour. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Engagi Safaris Ltd will not accept liability for any claims that are not received in writing within 28 days of the termination of a tour.

6- PRIMATE TRACKING:

There is a possibility that an individual traveler may be prohibited from tracking on the day of a scheduled excursion because of an illness that might be transmitted to the or for some other health-related condition. Only travelers in good health are permitted to track primates, and the decision whether or not a traveler will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the local guides and trackers, whose decision in such matters is final.

No guarantee can be made that primates will be seen on any primate tracking tour. In light of the foregoing, each traveler should be made aware that in the event that they prohibited from visiting the primates because of ill health, the cost of the primate tracking permit and all of the other costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) are not refundable for any reason. Refunds will not be made for the costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) in the event that primates are not seen on a primate tracking tour. The minimum age limit for gorilla tracking participants is 15 years.

7- EXPENSES COVERED AND NOT COVERED:

The details of what your trip price includes and does not include are provided in the detailed costs breakdown you will have received for your tour before.

8- ACCOMMODATIONS:

Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, hotels/lodges based on our own client testimonials and feedback. Engagi Safaris reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available, we reserve the right to substitute the next best quality hotel. A refund may apply in this case.

9- MEDICAL REQUIREMENTS:

Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving trekking.

It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, other natural phenomenon, or particular foods, notifies Engagi Safaris in writing in advance of travel.

Engagi Safaris assumes no liability for medical care or for special dietary requirements.

10- LIMITS ON ENGAGI SAFARIS RESPONSIBILITY:

Engagi Safaris purchases transportation, hotel accommodations, restaurant services and other services from various independent suppliers that are not subject to its control. Engagi Safaris cannot therefore be liable for any death, personal injury, property damage or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which it has no control.

Engagi Safaris reserves the right to revise US Dollar prices without notice to reflect marked increases in foreign exchange or tariff rates. Engagi Safaris also reserves the right to withdraw a part any tour, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:
Walking tours
Horseback tours
Canoe, boat and white-water rafting trips
Primate tracking
Hiking

You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that Engagi Safaris assumes no responsibility for your safety.

Engagi Safaris is not responsible for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond its ability to control.

11- TRAVELER'S RESPONSIBILITIES:

Tour members are responsible for understanding the conditions implied in our Terms and Conditions and trip itinerary, and selecting a trip which is appropriate to their interests and abilities; for preparing for the trip by studying the trip itinerary and supplemental trip information sent by Engagi Safaris; for bringing appropriate clothing and equipment as advised by

Engagi Safaris , for following normal standards of personal hygiene in order to lessen risk of travelers’ diseases, as advised by the guide; for following normal social behavior patterns with fellow trip members; for acting in an appropriate and respectful manner in accordance with the customs of countries visited; for completing the itinerary as scheduled (or as adjusted in the field as necessary).

Travelers may require a visa depending on which country you come from. The regulations for each African country are different, and for travelers visiting more than one country on their tour, it is your responsibility to ensure that you have an entry visa for each country you will be visiting before you arrive in Africa.

12- KNOWING AND VOLUNTARY EXECUTION:

Payment of a deposit to Engagi Safaris Ltd certifies that agents/tour participants have carefully read and fully understand the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants. On the advance of a deposit to Engagi Safaris Ltd the depositor, his or her family and heirs agree to be bound by the above Terms and Conditions.